Your tenancy
Your tenancy agreement is the legally binding contract which you must keep to. It is important that you keep your copy of the agreement safe as you will need to refer to it if you have any doubts about your rights or responsibilities.
We cannot change the terms of your tenancy agreement without your approval (except for changing your rent and making other changes allowed by law).
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Your RightsAs a Network Homes resident, you have several rights for the level of service you are entitled to receive.
Your rights as a tenant -
Clear communal areasIt's important residents keep communal areas clear of clutter and rubbish.
Clear communal areas -
Grounds maintenanceWe employ contractors to carry out a number of grounds maintenance services on our general rented and older persons housing in Hertfordshire and London.
Grounds maintenance -
Keeping pets in your homeYou must obtain our permission in writing before you keep any pet in your property.
Pets -
Communal cleaning serviceOur cleaning contractors are responsible for cleaning communal areas in the majority of our blocks of flats for older people, general rental and leasehold accommodation.
Cleaning rotas -
Swap your home (mutual exchange)A mutual exchange is where you ‘swap’ homes with another tenant, who can be a Network Homes tenant or a tenant of another housing association or local council.
Mutual exchange -
Buying your home (Right to buy)The Government is proposing to extend the Right to Buy process to housing association tenants who live in social rented or affordable rented homes.
Buying your home