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Please be aware that we are having technical problems with allpay, which we are looking into. If you wish to make a payment you will need to call 0300 373 3000 quoting your pay reference number. Sorry for the inconvenience caused.

Who is responsible for the repair?

As a Network Homes resident, you are responsible for some repairs and putting right accidental or deliberate damage to your home.

Your responsibilities


  • Internal decorations to your home
  • Adding extra security, for example fitting mortice locks
  • Minor repairs such as small plaster cracks, door handles, locks, hinges and letterboxes
  • Infestations of insects or mice
  • Replacing light bulbs, fluorescent tubes, electrical plugs, fuses and batteries in smoke alarms and carbon monoxide detectors
  • Repairing any damage that you, a member of your household or a visitor caused
  • Repairing fixtures, fittings and equipment not provided by us.

Kitchens and bathrooms

  • Minor repairs such as wall and floor tiles, toilet seats, bath panels, basin and bath plugs and chains, and tap washers
  • Clearing blocked sinks, toilets and baths where the blockage is in the property or was caused by your own misuse or lack of care
  • Fitting waste and supply pipes for washing machines and dishwashers and vents for tumble driers (except where we have fitted the items).

Doors and windows

  • Replacing broken windows, except where we were responsible for the breakage or you have a police crime number
  • Internal doors and cupboards including handles and glazing
  • Replacing keys and locks when you lose the keys or members of your household are locked out.

Gardens and outside

  • Maintaining gardens, including fencing.

Our responsibilities


  • Keeping the structure of your home in a good state of repair
  • The roof, walls, windows, entry/exit doors and doorframes, floors, ceilings and plasterwork, skirting boards, drains and gutters
  • The maintenance of walls at the boundary of the property (but not dividing walls), as well as pathways, steps and other means of access to the property.


  • Maintaining and decorating common halls and stairways.


  • The installations for the water, gas and electricity supply to your home
  • The maintenance of heating systems
  • Making good any plaster work or damaged decorations that have resulted from our error.

If we attend to a repair that is your responsibility, you will be charged for the repair. In cases of light bulb changes, we will not replace the bulb and you will be charged for our contractor attending.

Please see your tenancy agreement for more information about who is responsible for the repairs in your home.

Repairs video

For help on carrying out some simple repairs which are your responsibility, please watch our video below.

Our helpful video explains how you can:

  • Reset a mini circuit breaker
  • Test a smoke alarm
  • Unblock a toilet or sink.

Changing a light bulb