Resources for residents
It can be difficult to know who to turn to if you have questions about building safety or cladding. We are here to help but you may also want some independent advice, or to speak to other people in a similar situation.
- Support from your local fire brigade
The London Fire Brigade offers the Home Fire Safety Checker - a free online tool which guides you through an assessment of your home, helping you to uncover fire risks and giving you tailored advice.
If you live in London, for more vulnerable residents or those at higher risk, you can book a Home Fire Safety Visit from your local fire crew.
If you live in Hertfordshire, you can request a 'Safe and Well' Home Visit.
We have provided the below list of organisations to make you aware of them, rather than as a formal endorsement of them:
- LEASE (Leasehold Advisory Service)
A government funded, independent advice service for leaseholders.
- Money Advice Service
A free and impartial money advice service, set up by the government.
Money Advice Service website
- Step Change
A debt advice charity that offers support and guidance on managing your finances.
Step Change website
- Find your MP or councillor
Your MP or Councillor may be able to help you. You can write to them and ask them to lobby the government on your behalf. You can find your representative below.
Find your MP
Find your councillor
- UK Cladding Action Group (UKCAG)
Set up by leaseholders in Bromley, this resident led group campaigns for change to the government's cladding and building safety policies. It is a lead organisation in the campaign to 'End our Cladding Scandal'.
UKCAG Facebook page
A charity who offers support and guidance to those with mental health problems. UKCAG has published a report about the mental health impact of cladding and building safety, so please do take a look at what support is out there if you are feeling stressed or anxious.
Setting up a residents association (RA)
You may find it useful to set up a residents association (RA) at your block or estate if you are affected by building safety issues. We offer support in setting up an RA, but this differs depending on where you live.
- If you are a Network Homes resident, you can get in touch with the Network Homes resident engagement team.
More info about RAs at Network
- If you live on the Stockwell Park estate, please get in touch with SW9 Community Housing's resident engagement team.
More info about RAs at SW9
Cladding - FAQs
Get the answers to all your questions about cladding on your building.Cladding - FAQs
My building - FRAs, documents and newsletters
Get your building's fire risk assessment (FRA) and other documents here, including fire evacuation strategy, building safety and estate updates.My block documents (FRAs)
Fire Risk Assessments - FAQs
Not sure what an FRA is? Find out here.Fire Risk Assessments - FAQs
The latest on cladding and building safety from the government
Find out what the government has said recently on cladding and how it is affected by coronavirus.The latest on cladding
Fire safety tips
Do you know how to test your smoke alarm or top tips to prevent a fire?Find out here
Selling, staircasing and remortgaging - FAQs
All the answers for shared owners and leaseholders on the situation at your building.Selling, Staircasing and remortgaging - FAQs
Who pays for building safety work? Section 20 - FAQs
Find out about the leasehold consultation process known as Section 20.Section 20 - FAQs
Vulnerabilities - help to evacuate
If you live in a block with a waking watch and think you or a member of your household needs help to evacuate, let us know.Vulnerabilities
Support with building safety work costs
Find out about applications for interest free loans to help pay for building safety remedial work.Support with building safety work costs
Buildings below 18 metres
What does it mean if you live in a mid or low rise building?Buildings below 18 metres
EWS1 forms - FAQS
See when an EWS1 form is required and how the form came about.EWS1 forms