Service update - We continue to operate our services during the lockdown. We're following government guidance and advice to ensure your safety so please continue to give our contractors access to attend to repairs and complete safety checks.

Our contractors

We use a range of contractors to help us look after your home. All of our contractors agree to a code of conduct.

The contractors’ code of conduct

Our contractors will:

  • carry identification and present it on request
  • be tidily dressed
  • be polite at all times
  • treat you and your home with courtesy and respect
  • not smoke, make excessive noise (e.g. radios or music) or use bad language
  • not use your telephone without your permission
  • be friendly, considerate and helpful
  • try to fit in with your daily routines i.e. school runs (where possible)
  • behave in a proper and professional manner at all times
  • inform the contracts manager immediately if you express any dissatisfaction or concern about the work
  • keep all tools and machinery within their localised working area to avoid danger from unattended items
  • not borrow your tools or equipment
  • tell you what work has been carried out and/or still needs to be done
  • make sure that the property is left clean and tidy at the end of each day
  • use dustsheets in all affected areas and access routes and vacuum up any work-related dirt or rubbish
  • clean dustsheets regularly
  • move any small items of furniture, floor coverings, etc. to complete works and replace them afterwards.