Our contractors

We use a range of contractors to help us look after your home. All of our contractors agree to a code of conduct.

The contractors’ code of conduct

Our contractors will:

  • carry identification and present it on request
  • be tidily dressed
  • be polite at all times
  • treat you and your home with courtesy and respect
  • not smoke, make excessive noise (e.g. radios or music) or use bad language
  • not use your telephone without your permission
  • be friendly, considerate and helpful
  • try to fit in with your daily routines i.e. school runs (where possible)
  • behave in a proper and professional manner at all times
  • inform the contracts manager immediately if you express any dissatisfaction or concern about the work
  • keep all tools and machinery within their localised working area to avoid danger from unattended items
  • not borrow your tools or equipment
  • tell you what work has been carried out and/or still needs to be done
  • make sure that the property is left clean and tidy at the end of each day
  • use dustsheets in all affected areas and access routes and vacuum up any work-related dirt or rubbish
  • clean dustsheets regularly
  • move any small items of furniture, floor coverings, etc. to complete works and replace them afterwards.

Additional measures throughout coronavirus (Covid-19) pandemic

When a contractor visits your home, they will follow these guidelines:

  • Confirm prior to entering your home, whether anyone is self-isolating, or has been in contact with anyone who has been diagnosed with coronavirus or has recently gone into self-isolation.
  • Keep a minimum of 2m apart from other people
  • Wash their hands frequently
  • Wipe down all surfaces.

We also expect our contractors to wear the appropriate PPE and respect social distancing measures where appropriate.

Safe Space

Together we can end domestic abuse