FACEBOOK UPDATE: Our Facebook accounts for Network Homes and Network Homes sales have been compromised. We’re doing everything we can to liaise with Facebook and resolve this issue. Until then, please do not use our Facebook accounts to contact us and ignore any messages or post you may have received from our Facebook accounts from Thursday 28 September 2023. 

Our contractors

We use a range of contractors to help us look after your home. All of our contractors agree to a code of conduct.

The contractors’ code of conduct

Our contractors will:

  • carry identification and present it on request
  • be tidily dressed
  • be polite at all times
  • treat you and your home with courtesy and respect
  • not smoke, make excessive noise (e.g. radios or music) or use bad language
  • not use your telephone without your permission
  • be friendly, considerate and helpful
  • try to fit in with your daily routines i.e. school runs (where possible)
  • behave in a proper and professional manner at all times
  • inform the contracts manager immediately if you express any dissatisfaction or concern about the work
  • keep all tools and machinery within their localised working area to avoid danger from unattended items
  • not borrow your tools or equipment
  • tell you what work has been carried out and/or still needs to be done
  • make sure that the property is left clean and tidy at the end of each day
  • use dustsheets in all affected areas and access routes and vacuum up any work-related dirt or rubbish
  • clean dustsheets regularly
  • move any small items of furniture, floor coverings, etc. to complete works and replace them afterwards.

Additional measures throughout coronavirus (Covid-19) pandemic

When a contractor visits your home, they will follow these guidelines:

  • Confirm prior to entering your home, whether anyone is self-isolating, or has been in contact with anyone who has been diagnosed with coronavirus or has recently gone into self-isolation.
  • Keep a minimum of 2m apart from other people
  • Wash their hands frequently
  • Wipe down all surfaces.

We also expect our contractors to wear the appropriate PPE and respect social distancing measures where appropriate.

Safe Space

Together we can end domestic abuse