Our contractors

We use a range of contractors to help us look after your home. All of our contractors agree to a code of conduct.

The contractors’ code of conduct

Our contractors will:

carry identification and present it on request
be tidily dressed
be polite at all times
treat you and your home with courtesy and respect
not smoke, make excessive noise (e.g. radios or music) or use bad language
not use your telephone without your permission
be friendly, considerate and helpful
try to fit in with your daily routines i.e. school runs (where possible)
behave in a proper and professional manner at all times
inform the contracts manager immediately if you express any dissatisfaction or concern about the work
keep all tools and machinery within their localised working area to avoid danger from unattended items
not borrow your tools or equipment
tell you what work has been carried out and/or still needs to be done
make sure that the property is left clean and tidy at the end of each day
use dustsheets in all affected areas and access routes and vacuum up any work-related dirt or rubbish
clean dustsheets regularly
move any small items of furniture, floor coverings, etc. to complete works and replace them afterwards.

When a contractor visits your home, they will follow these guidelines:

Confirm prior to entering your home, whether anyone is self-isolating, or has been in contact with anyone who has been diagnosed with coronavirus or has recently gone into self-isolation.
Keep a minimum of 2m apart from other people
Wash their hands frequently
Wipe down all surfaces.

We also expect our contractors to wear the appropriate PPE and respect social distancing measures where appropriate.