Head of Resident Engagement and Corporate Experience
"As a team we are passionate about ensuring residents have the chance to have their say about our services and influence the decisions we make that may affect them."
Maria joined Network Homes in 2006 and has nearly 15 years’ experience in the housing sector. She started off in a Customer Services Officer position before progressing in her career to a Head of Service role. She has managed a variety of teams from Business Support to Income Collection to Housing Services and was appointed to her current role of Head of Resident Engagement and Customer Insight in 2018. Although she enjoyed all her previous roles, she feel this is definitely where she is meant to be. She thinks it’s great to go to work every day and feel that in a small way you are making a difference to someone’s life.
Resident Engagement Manager
"Hosting online events has helped us connect with residents. My favourite thing I’ve heard from a few residents is: 'Wow, I didn’t know you were doing that, sounds great! How can I be involved too?'”
Shauna joined Network Homes in January 2014, supporting residents as a Complaints Administrator. she went on to become a Resident Engagement Officer in October 2016. She has 12 years customer service experience and won the 24 Housing Young Leader in 2019 for her views on strengthening trust with residents within the housing sector. Shauna has also been involved in several projects outside of her day to day role to further her learning and support colleagues as a staff forum representative.
Resident Engagement Officer
"It’s important we get to have open discussions with residents about the things that really matter to them as it helps us to understand how things are from their side."
Tracy joined Network Homes in 2014 as a Customer Service Advisor in the Customer Contact Centre. In this role she built good rapports with residents and colleagues. In 2015, Tracy took a secondment managing one of our Older Persons Schemes in Hertford, which was a great experience and led to more face-to-face communication with residents. When she returned to the contact centre early 2016, she was part of a project team working closely with our contractor MCP to streamline repairs services. Always keen to take part in various projects along the way, Tracy has been a member of the Equality & Diversity Engagement Group (EDEG) and has volunteered for residents' projects. Tracy joined the Resident Engagement Team in May 2019, and is really enjoying the new experiences and building relationships with residents.
Resident Engagement Officer
“Now more than ever it is important to listen to our residents so that we can help support them and resolve issues that are important to them to ensure Network can provide the best service possible.”
Evie joined Network in 2019 as a Learning and Organisational Development Apprentice. In this role, she worked with colleagues across the business to organise and promote training and Wellbeing opportunities as well as completing her studies. When her Apprenticeship came to an end in 2021 Evie applied for a role in the IT Project Management Team. While she was a Junior IT Project Manager she worked closely with the project team to help manage multiple projects. Outside of her role, Evie has also been a member of Network Homes' Wellbeing Whizzes and actively plans staff engagement activities to support team work. Evie joined the Resident Engagement Team in January 2022 and is really enjoying her role so far!