Problems with our phone lines

Due to our contact centre currently working remotely we’re experiencing some technical issues that may affect the quality of the telephone line. We’re working hard to fix this and we thank you for your patience and understanding. You can still complete our contact us form or email us if you need to get in touch with us.

Local Panel meeting minutes

As of April 2020, we will be sharing the meeting minutes from our Local Resident Panels. To ensure residents have opportunities to understand the discussions put forward by Panel Members and decisions made at the meetings we will now be posting the approved minutes, within 6 weeks of each meeting. This timescale is to give us time to complete the approval process from the resident Chairperson and adapt some of the tools included to make the discussions easier to follow.

Here you can find the meeting minute meetings from April 2020 onwards.

If you have any queries regarding information included or suggestions on how to improve the accessibility of the minutes, please contact our Resident Engagement Team at

London Local Panel Meeting Minutes

Meeting minutes for 14 April 2020


The next London Panel Meeting will be held virtually on 14 July 2020.

2020 London Panel meeting minutes


Hertford and Outer London Local Panel Meeting Minutes

Meeting minutes 06 April 2020.pdf


The next Hertford Panel Meeting will be held virtually 06 July 2020.

2020 Hertfordshire and Outer London Panel meeting minutes