Our Contact Centre will be closed for training on Friday 12 August. If you have an emergency repair to report on Friday, our out of hours service will be available to help you so please call on 0300 373 3000. We will be back open as usual at 8am on Monday 15 August.

General living sounds

We would not consider sounds relating to 'general living' as anti-social behaviour.

'General living' includes noise such as vacuuming, walking around, toilets flushing, doors opening/closing, general conversations, children playing etc.

Read our top tips for reducing noise in the home to minimise disturbance to neighbours.

Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets or recordings on The Noise App. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0300 373 3000.

Download our incident log sheet

Download The Noise App

Return to the ASB toolkit

Safe Space

Together we can end domestic abuse