Service update - My Network Homes, our online account for residents, will be unavailable from 4pm on Friday 4 December until 8am on Monday 7 December for scheduled maintenance. Our Customer Contact Centre will also be closed during this time but your calls to our Customer Services Team will be directed to our out of hours service provider.

Neighbours arguing/shouting

We would not usually consider this to be anti-social behaviour (ASB).

  • You may want to have a friendly word with your neighbour as they may not be aware you can hear them. We’ve put together some tips to help you resolve problems with neighbours.
  • If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.
  • If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please ask and we will refer you.
  • If the behaviour is persistent (continuous periods lasting over 30 minutes a day for at least 5 days within one week) and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our incident log sheets with dates and times of the incidents.

If you have concerns about the welfare of an adult or child in the household, you should contact social services Safeguarding Team and/or the Police.

Read our top tips for reducing noise in the home to minimise disturbance to neighbours.

Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists we will investigate it further provided we have received a minimum of two weeks completed incident log sheets. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0300 373 3000.

Return to the ASB toolkit