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Loud Noise/Music

This would only be considered anti-social behaviour (ASB) if the noise is persistent*.

We want everyone to enjoy living in their home and would ask that residents are both considerate and tolerant.

We would suggest you have a friendly word with your neighbour first as they may not be aware they are disturbing you. We've put together some tips to help you resolve problems with neighbours.

If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer at your local Council. If they decide to take enforcement action, we will use this as evidence against the perpetrator if appropriate.

If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please ask and we will refer you.

If the behaviour is persistent during the day OR during the night-time**, and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our incident log sheets with dates and times of the incidents.

Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets or recordings on The Noise App. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0300 373 3000.

*'Persistent' means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.

**Night-time – after 11pm and before 7am

How to make a report

If you want to report persistent noise, please use our report ASB online form, you can attach your completed incident log sheets when you make your report.

Download the incident log sheet 

Download The Noise App

Read our top tips for reducing noise in the home to minimise disturbance to neighbours.

Return to the ASB toolkit

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