Our Contact Centre will be closed for training on Friday 12 August. If you have an emergency repair to report on Friday, our out of hours service will be available to help you so please call on 0300 373 3000. We will be back open as usual at 8am on Monday 15 August.

Developing our staff

The housing world is developing rapidly, so we need our staff to do the same. Network is with you all the way and we offer many opportunities to help build your skills. We're working to bring through the next generation of managers and housing leaders.

Here are some of the opportunities we offer:

We run seminars to help you deliver the best possible customer service through mindset, language and actions. This is based on Mary Gober mindset and language. We deliver first class customer service through equipping our staff with Mary Gober skills. This approach provides a proven template and tools, allowing staff to notice a difference in their customer service.

Our ROCKSTAR programme supports managers and leaders to develop their self-awareness, skills and confidence to become bold, inspirational, energised, passionate and engaging managers.


Our innovative HARTBeat talent programme is designed to develop and prepare our high flyers to become future ROCKSTAR managers and leaders.

And our HARTbeat Aspire programme is designed to support women to achieve their careers goals and progress into senior roles. 

We've signed up for the Housing Diversity Network (HDN) mentoring programme, a sector wide programme designed to match mentors and mentees. Through relating with other people in the sector, housing professionals can achieve career goals, tackle issues and be inspired to move forward. 

Helping you deliver first class customer service
Get into leadership and management
Developing your talent
HDN mentoring programme
Natasha Smyth

I loved being on the HARTbeat programme as I felt it gave me a great opportunity to focus on my personal development and career aspirations. I got to meet new people from all over the business and learn new skills in the process. I was lucky enough to be allocated a coach and mentor who both really helped me to reflect on myself and focus on areas I wanted to improve and recognise those that I was doing well in.

Natasha Smyth, Customer Service Team Leader

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