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Universal Credit

Universal Credit is a new combined benefit that will affect you if you’re claiming the following benefits:

  • Income Support
  • Income Based Jobseekers Allowance
  • Income Related Employment and Support Allowance
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit

Your payment for the previously mentioned benefits will now come in one monthly combined payment directly to your bank account. This means you will be responsible for paying your rent directly to us, your landlord, unless you have an alternative payment arrangement.

  • When will your area be affected?

    The Department of Work and Pensions (DWP) will notify you when you will be moved across to Universal Credit. It’s important you follow the instructions otherwise your payments will stop.

    Universal Credit is being rolled out in phases, according to your nearest JobCentre Plus. The following areas have recently switched.

    You can use the following postcode finder to see when Universal Credit is coming to your area.

    Universal Credit postcode checker

    The following areas will be affected soon:



    March 2018 Acton, Barking, Ealing, Palmers Green.
    April 2018 Slough, South Bucks District Council.
    May 2018 Barnet, Edmonton, Hendon, Walthamstow.
    June 2018 Finsbury Park, Marylebone, Redbridge, Twickenham.
    July 2018 Canning Town, Harrow.
    September 2018 High Wycombe, Wandsworth.
    October 2018 Hackney, Hayes, Hertford, Hoxton, Stevenage, Tottenham, Uxbridge, Wood Green.
    November 2018 Biggleswade, Harlesdon.
    December 2018 Borehamwood, Kentish Town, Milton Keynes, North Kensington, Wembley.
  • Need to make a new claim?

    All Universal Credit claims must be made online - you can apply by clicking on the link below.

    Apply for Universal Credit

    There is a waiting time of six weeks before you will get paid, so if you claim on 1 August, you will not be paid until mid September. Your next payment would be in mid October.

  • Further information
  • Useful contacts at Network Homes

    Please contact us when you make a claim for Universal Credit or another benefit or if you have any questions about changes to your benefits. Our teams are here to help!


    Contact details

    Welfare Benefit Advice Team
    If you need assistance with benefit claims and information on help you may be entitled to.

    Email. welfareadvisors@networkhomes.org.uk 
    Phone. 0300 373 3000.

    Worksmart Team
    If you need help getting ready for work or finding employment.

    Email. Worksmart@networkhomes.org.uk

    Income Team
    If you need help managing your rent payments.
    Phone. 0300 373 3000

    Tenancy Sustainment team (Hertford)
    If you need help to sustain your tenancy or need some additional support.

    Email. youmatter@networkhomes.org.uk 
    Phone. 0300 373 3000.