Our Contact Centre will be closed for training on Friday 12 August. If you have an emergency repair to report on Friday, our out of hours service will be available to help you so please call on 0300 373 3000. We will be back open as usual at 8am on Monday 15 August.

Universal Credit

It’s important to check you’re receiving all the benefits and tax credits you’re entitled to.

Use our free benefits calculator

Universal Credit is a combined working-age benefit that incorporates six well known benefits, Income Support, Income based Job Seekers Allowance, Income Related Employment and Support Allowance, Housing Benefit, Working Tax Credit and Child Tax Credit. 

All Universal Credit claims must be made online - you can apply by clicking on the following link. 

Apply for Universal Credit

There is a waiting time of six weeks before you will get paid, so if you claim on 1 August, you will not be paid until mid September. Your next payment would be in mid October. It will be paid monthly in arrears but there is normally a wait of five to seven weeks after claiming before your payments come through, although you can get a loan against your payments if you are really struggling.

Remember, any payments from Universal Credit will include what was called Housing Benefit; you will need to pay this direct to your landlord to avoid arrears.

Useful contacts at Network Homes

Please contact us when you make a claim for Universal Credit or another benefit or if you have any questions about changes to your benefits. Our teams are here to help!

Benefits and entitlement

Welfare Benefit Advice Team
Email. welfareadvisors@networkhomes.org.uk 
Fill out our contact us form 

Work and employment

Worksmart Team
Email. Worksmart@networkhomes.org.uk
Fill out our contact us form

Managing your rent

Income Team
Phone. 0300 373 3000
Fill out our contact us form 

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