FACEBOOK UPDATE: Our Facebook accounts for Network Homes and Network Homes sales have been compromised. We’re doing everything we can to liaise with Facebook and resolve this issue. Until then, please do not use our Facebook accounts to contact us and ignore any messages or post you may have received from our Facebook accounts from Thursday 28 September 2023. 

Universal Credit

It’s important to check you’re receiving all the benefits and tax credits you’re entitled to.

Use our free benefits calculator

Universal Credit is a combined working-age benefit that incorporates six benefits previously known as Income Support, Income based Job Seekers Allowance, Income Related Employment and Support Allowance, Housing Benefit, Working Tax Credit and Child Tax Credit. 

All Universal Credit claims must be made online - you can apply by clicking on the following link. 

Apply for Universal Credit

There is a waiting time of around six weeks before you will get paid, so if you claim on 1 August, you will not be paid until mid September. Your next payment after that would be in mid October. It will be paid monthly in arrears but there is normally a wait of five to seven weeks after claiming before your payments come through, although you can get a loan against your payments if you are really struggling.

Remember, any payments from Universal Credit will include what was once called Housing Benefit; you will need to pay this direct to your landlord to avoid arrears.

Useful contacts at Network Homes

Please contact us when you make a claim for Universal Credit or another benefit or if you have any questions about changes to your benefits. Our teams are here to help!

Benefits and entitlement

Welfare Benefit Advice Team
Email. welfareadvisors@networkhomes.org.uk 
Fill out our contact us form below

Contact us

Work, training and employment

Visit our employment advice and support page to find out more about the guidance and practical help we offer to help customers access training or work and achieve their goals.

More on employment and training support

Managing your rent

Income Team
Phone. 0300 373 3000
Fill out our contact us form below

Contact us


Need some more advice?


Safe Space

Together we can end domestic abuse