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Join our Local Resident Panels as an Independent Panel Member!

25 April 2023

Are you looking for an exciting opportunity to use your housing expertise to shape best practice in the sector? 

We're looking for people with experience in the social housing sector (housing management preferably) to join our Local Panels as Independent Panel Members. We have two Local Resident Panels which are split by region, one for Hertford and Outside of London and one for London, and we’re looking for one Independent Panel Member for each panel. As an Independent Panel Member, you’ll support residents by using your skills and knowledge of the housing sector to challenge us effectively. The deadline for applications is Friday 2 June - find out more about the role below and apply before applications close!

What do Independent Panel Members do?

Our Local Panels are a key part of our governance structure, ensuring we put residents at the heart of what we do. Panels are made up of residents who work with us to drive up performance levels and satisfaction and help us to continually improve our service delivery. The chairs of both panels sit on our Customer Services Committee which is a delegated authority of the board. 

The role of the Independent Panel Members is to enhance the Local Panel with specific expertise, knowledge, and skills as identified by the panel. Independent Panel Members will keep their knowledge of the housing sector up to date to support the work of the panel, demonstrate a customer focus and a genuine desire to achieve excellence in all areas of responsibility. Independent Panel Members act as a Panel Member, whilst remaining impartial and objective. They offer different perspectives and support discussions by applying their knowledge of the housing sector. 

As an Independent Panel Member, you’ll be working with other Panel Members to hold us to account and ensure that we are compliant with the Regulator of Social Housing Consumer Standards (RSH). You’ll get the opportunity to work in partnership with Network Homes teams to help us to continually improve our service delivery and make recommendations for our continuous improvement. 

Why become an Independent Panel Member? 

  • Exposure to formal governance arrangements.
  • Great stepping stone to board or committee roles.
  • A hands-on opportunity to support residents by sharing your housing knowledge and expertise.
  • Direct impact on service delivery.
  • Opportunity to shape best practice. 
  • Unique personal development and training opportunity which will deepen your understanding of the sector and putting residents at the heart of housing services.
  • A chance to expand your network and influence.
  • Opportunities to meet local government and key sector leaders. 

Who should apply? 

This role is perfect for you if you work or have worked in the social housing sector and aspire to take on a board or committee role in future, as this is the ideal stepping stone to expand your knowledge and experience with influencing the wider sector through governance.

We’d love to hear from you if you’re passionate about social housing and want to use your sector knowledge and expertise to support residents and contribute to service improvement from a different perspective. The ability to problem solve and communicate effectively are also valuable attributes for our next Independent Panel Members. We are looking for people who have knowledge and expertise on the Tenant Involvement and Empowerment Standard, the Together with Tenants Charter, Tenant Satisfaction Measures and how they shape our approach to resident engagement. 

This position is an unpaid position, but we will reimburse you for reasonable expenses such as travel and mileage and childcare. You’ll need to give at least four hours every three months to prepare for and attend evening meetings at our London Wembley office or our Hertford venue depending on which panel you apply for. Please note, meetings are all held in person.

How to apply

If you’re interested in becoming a member of Network Homes’ Local Panel, please download and read the role profile, terms of reference for the panels and code of conduct and apply by clicking here or the button below for the application form. Applications close on Friday 2 June. 

Download role profile

Download terms of reference

Download code of conduct

Apply here

We recommend applying for the panel with the location most suitable for you to attend meetings. Successful applicants will be invited to an interview with our Resident Engagement team.

If you have any questions about this role, please contact our Resident Engagement team at get.involved@networkhomes.org.uk

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