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Raise and book repairs online with your My Network Homes account

11 December 2020

As we approach the busy festive season, you may find it quicker to raise service requests and enquires with us online when it’s convenient for you. With a My Network Homes account, you can now request repairs and book an appointment for most repairs through your account, saving you the time it takes to call us. You can even re-raise most previous repairs, if they have gone wrong again, providing they were raised in the last 12 months.

The great thing about reporting and scheduling your non-emergency repairs through your My Network Homes account is that you can do it at any time of the day. For certain repairs, that are our responsibility to fix, you can now book and schedule the appointment with the contractor directly. This means you don’t have to wait for us to call you back to arrange a date for your repair, allowing you to get your repair fixed as quickly and simply as possible, so you can get back to enjoying your home.

What else is new on My Network Homes?

You can now re-raise most previous repairs, if they have gone wrong again, providing they were raised in the last 12 months. You can find them in your 'My repairs' section.

As we know this is a repair we've already completed, we have more information about the work that needs to be done. This means you can schedule your repair and we can be confident that we can fix it without having to get back in touch with you.

Additional benefits of reporting your repairs through your My Network Homes account

  • Reporting your repairs to us via your online account, rather than our website, means you don’t have to fill in any more information than you absolutely need to.
  • All your important information and repair requests are in one place.
  • Reporting your repairs through My Network Homes ensures we have the right information to help fix your problem and minimises how often we need to call you back.
  • You will get a reference number immediately, so you can follow up with us if you need to (no more losing pieces of paper!)
  • You can access our repairs FAQs and find specific guidance relating to your repair.

Don’t forget

With a My Network Homes account you can also view your rent account, pay your rent and report other service request such as anti-social behaviour. Check out all the great features in the My Network Homes section of our website.

Report and schedule your repair through My Network Homes

If you already have a My Network Homes account, all you need to do is sign in to your account, go to the 'Repairs' section and select 'Request a repair'.

Sign in to My Network Homes

If you haven't registered your account and you have a tenancy with Network Homes, we’ll be sending you your customer reference number, PIN and details about how to set up your account in December. If you have not received this information from us by 21 December, please contact us for your customer reference number and PIN which we’ll resend to you.

Find out how to create your account

Please note: My Network Homes is currently not available to leaseholders, SharedOwners or tenants in SmartRent properties with Network Homes. If you need to raise an emergency repair, please call us on 0300 373 3000. You should only report non-emergency repairs through your My Network Homes account. Emergency repairs are situations where there is a risk to someone’s health or safety, a home is not secure, or there is damage that is rapidly getting worse.