Update: Our customer contact centre will be closed from 3pm on Friday 23 July and will reopen at 8am on Monday 26 July. If you have an emergency, please call us on 0300 373 3000 and our out of hours service provider will pick up your call. My Network Homes, online account for residents, will also be unavailable during this time. Find out more information about this.

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Keeping you safe from fire

26 March 2019

We take fire safety seriously and we regularly carry out risk assessments on our properties.

Over the next 12 months we’re going to be replacing any fire doors that aren’t fully compliant with the latest regulations. 

If your door needs to be replaced, our specialist contractors will contact you. If you have any special requests like adaptations, we will consider these, but we may ask you to provide an occupational health therapist report to make sure the right adjustment is made.

It’s important you let our contractors carry out this work to keep you safe from fire. As a last resort we may take legal action if you don’t let us replace your fire door.

Please contact our Fire Safety Team on 0300 373 3000 if you have any questions.