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Compliance update

15 March 2021

Our Compliance and M&E team have been working hard with our contractors to maintain services through the COVID-19 pandemic. During the current lockdown, our compliance and repairs services were fully operational with all of our contractors observing Government working guidance, ensuring PPE is worn and correct practices used when entering homes. Our services have been slightly affected by the pandemic and we apologise for any delays in completing works. We are proactively communicating with residents who have been affected.

Help us stay compliant

The safety of our residents is paramount which is why it is important we maintain compliance. We understand that this may be uncomfortable for some residents, so we are being flexible where possible. This includes with households where someone is self-isolating and when residents need assistance to provide us access e.g. through a next of kin or support worker. If you feel that you are unable to meet an appointment, then please call us on 0300 373 3000 to let us know.

Gas checks

Our compliance statistics has been maintained at 100% over the last few months which in the current climate is a massive achievement. We urge you to continue providing us access to your home so we can ensure it is safe.

Electrical testing programmes

We are in the final few months of the programme and we have made good progress on the delays caused by the summer lockdown. If we have contacted you, we will need you to provide access to your home so our contractors can check your electricity on your appointment date.  We will be as flexible as possible with appointment dates so please call 0300 373 3000 in advance of your appointment if you’d like to change it.

Fire safety

We’ve been working hard to continue our fire safety work and maintain 100% compliance by ensuring all our buildings have a comprehensive and sufficient Fire Risk Assessment. We also have a number of large programmes currently in place and well underway to upgrade and/or enhance fire safety precautions within our buildings.

We are actively inspecting and monitoring the communal areas of our buildings. Personal items located in communal areas pose a significant risk to the safety of the building as they obstruct escape routes and limit safe movement. For this reason, we apply a zero-tolerance policy which means we will remove any personal items left in communal areas without notice. This includes items left in riser cupboards. Please remember, we are not responsible for reimbursing any costs or damages to residents should we dispose of your items; you may also be charged for any removal of items from the communal areas of your building.

Please assist us with maintaining the safety of our buildings and keep personal items within your home or dispose of accordingly. Don’t forget to check out our fire safety section on our website for more information on the work we are doing to keep your home fire safe. 

New lift maintenance contract 

As of February this year, we awarded the lift servicing and maintenance contract to RJ Lift Services. The contract includes the servicing and maintenance of communal passenger lifts, as well as domestic mobility equipment such as stairlifts and hoists. We will no doubt experience a few teething issues as our new contractor familiarises themselves with our portfolio and we ask for your patience if you are affected by any delays.