We've moved to a new Wembley Park head office - Although our reception is still closed to visitors, our new address is The Hive, 22 Wembley Park Boulevard, Wembley, HA9 0HP. Please update your records and use the new details if you need to get in touch or send any documents to us in the post. 

 

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You can now Sign in, Report it!

13 August 2020

Did you know you can now report your repairs via My Network Homes, your online account? We've just launched our new 'Request a repair' service so you can now report most of your non-emergency repairs that are our responsibility to fix. The great thing about reporting your non-emergency repairs through your My Network Homes account is that you can do it at any time of the day when it's convenient for you. 

Benefits of reporting your repairs online

  • Reporting your repairs to us via your online account, rather than our website, means you don’t have to fill in any more information than you absolutely need to. All your important information and repair requests are in one place.
  • Reporting your repairs through My Network Homes ensures we have the right information to help fix your problem, and minimises how often we need to call you back.
  • You will get a reference number immediately, so you can follow up with us if you need to (no more losing pieces of paper!)
  • You can access our repairs FAQs and find specific guidance relating to your repair.

Report your repair through My Network Homes today!

If you already have a My Network Homes account, all you need to do is login to your account, go to the 'Repairs' section and select 'Request a repair'.

Login to My Network Homes

If you haven't registered your account and you have a tenancy with Network Homes, contact us today for your customer reference number and PIN which you'll need to set up your account.

Find out how to create your account

Please note: My Network Homes is currently not available to leaseholders, SharedOwners or tenants in intermediate rent or SmartRent properties with Network Homes.