Update: Our customer contact centre will be closed from 3pm on Friday 23 July and will reopen at 8am on Monday 26 July. If you have an emergency, please call us on 0300 373 3000 and our out of hours service provider will pick up your call. My Network Homes, online account for residents, will also be unavailable during this time. Find out more information about this.

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Our five day response policy

04 April 2018

At Network Homes we aim to provide a high level of service to our residents and believe that all our customers have the right to know what they can expect from us.

We respond to emails sent to customerservice@networkhomes.org.uk within five working days. If the nature of your enquiry requires longer than five days for a member of the customer service team to get back to you, we will inform you of the extended response period.

If your request is an emergency and needs to be responded to sooner than within the five days, please call through to the Customer Services department on 0300 373 3000.