We've moved to a new Wembley Park head office - Although our reception is still closed to visitors, our new address is The Hive, 22 Wembley Park Boulevard, Wembley, HA9 0HP. Please update your records and use the new details if you need to get in touch or send any documents to us in the post. 

 

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Our five day response policy

04 April 2018

At Network Homes we aim to provide a high level of service to our residents and believe that all our customers have the right to know what they can expect from us.

We respond to emails sent to customerservice@networkhomes.org.uk within five working days. If the nature of your enquiry requires longer than five days for a member of the customer service team to get back to you, we will inform you of the extended response period.

If your request is an emergency and needs to be responded to sooner than within the five days, please call through to the Customer Services department on 0300 373 3000.