Annual report to residents 2018/19 out now!
20 December 2019
We've just published our latest annual report for residents and this year we worked with some of our local panel members to ensure it includes the information you would want to read. In the report, you'll be able to find out how we did against our targets as well as our performance and achievements over the last financial year from April 2018 to March 2019.
Some of the key highlights include an increase in overall customer satisfaction to 88.3%, almost reaching our 90% target and achieving 82.8% for resident satisfaction with repairs against a target of 85%. We did exceed our targets in other areas such as reaching 92% for resident satisfaction with new home re-lets against a target of 82%, 3.96% rent arrears against a target of 4.25% and resolving 83.5% of enquiries at first contact which is above our 80% target.
You can see some of our other key performance results below and you can read our full report online on our website here.