Take part in National Scrutiny Week 2023!
03 October 2023
As members of tenant engagement experts Tpas, we’re delighted to be taking part in National Scrutiny Week (Monday 2 October to Friday 6 October) for another year. Customers being involved in reviewing our services helps us make key changes shaped by your feedback.
Scrutiny in action
Customer scrutiny involves a group of customers reviewing a service provided by us, using different methods of investigation, to make recommendations about how the service can be improved. It's an excellent way to strengthen customers' voice and trust in us.
Recently, we commissioned a scrutiny of how we manage reports of, and prevent, flytipping. Our aim is to hear more customer ideas on how to adapt or improve services.
Interested and need more information?
We work with a group of customers to let us know which services we should review and deliver scrutiny - this panel is called the Continuous Improvement Panel. They meet regularly to keep us on track of scrutiny and share their findings with our Local Resident Panels.
If you’re interested in joining our Continuous Improvement Panel but looking for more information about what customer scrutiny really is, then check out the events hosted by Tpas during Scrutiny week. They have an interactive week of events from 2 October to 6 October for residents and landlords to celebrate the impact of working in partnership to scrutinise services.
During the week, Tpas will encourage members and the wider sector to showcase scrutiny groups, panel members, chairs, projects and stories. This year they'll be focusing on hot topics that we know scrutiny can have a massive impact upon. They’ll be talking about recruitment, complaints, anti-social behaviour, repairs and more.
Online events include:
- Lively discussion and debate on all things scrutiny
- Examining what makes Scrutiny excellent, and hear how to develop your scrutiny further
- A resident led session sharing advice on how to be a resident scrutineer
Head over to Tpas’ website to join in.