My Network Homes update: My Network Homes, online account for residents, will be unavailable from 6.30pm on Friday 28 January for crucial system maintenance work but will be available to use again from 8am on Monday 31 January.

Share this page

Network Homes wins 2021 Gold Award for Customer Satisfaction!

17 March 2021

We’re pleased to announce that Network Homes has achieved ‘Gold’ in the latest In-house Research customer satisfaction awards! The awards, run by specialist market research company, In-house Research, are based purely on our customer feedback.

In the survey year covering customers who purchased homes from Network from 1 January 2020 to 31 December 2020, over 90% of customers said they would recommend us to their friends. This statistic highlights our progress towards achieving our new 5th key objective ‘Strengthening Residents Trust in Us’.

Tom Weston, Chief Executive at In-house Research comments, “We are extremely proud to be working with such a customer focused business. The ‘Gold Award’ recognises those who put their customers at the heart of everything that they do. This award places them alongside some of the best companies in the UK for customer service. It’s only through delivering an exceptional service throughout the customer journey, that recommendation scores reach this level. We are so pleased to recognise all the staff at Network Homes that have contributed to the achievement of this award”.

Read more about the awards here.

Safe Space

Together we can end domestic abuse