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Neighbourhood services update

18 June 2020

As government restrictions are being lifted, we’re reviewing the services our Neighbourhood Team provides to you and making a few changes so we can continue to deliver them. We’ve listed a few of the services below that we’ve restarted and the temporary changes we’ve had to make to them.

Mutual exchanges

Mutual exchanges are taking place again and our surveyors will begin inspecting properties from 23 June. If you applied for a mutual exchange and it was put on hold due to coronavirus, a member of our Neighbourhood Team will be in touch with you to explain the changes to moving home. We have put health and safety measures in place to keep you and your family as well as our staff safe. If our Neighbourhood Team get in touch with you, please ensure you let them know if you're self-isolating, have symptoms of or have been confirmed to have coronavirus (Covid-19).

Successions and Assignments 

We've made slight changes to how we carry out successions and assignments of tenancies. You may need a succession if you wish to inherit the tenancy from the primary tenant because they have passed away or you may need us to carry out an assignment if you want to make a legal change to your tenancy. Please contact us for further advice about it on 0300 373 3000.

Estate inspection

Our estate inspections will start again from 22 June. The neighbourhood officer leading the inspection will keep to the two metre distances guidance, wear PPE at all times and follow government advice. If you wish to highlight any specific issues or would like to attend an estate inspection, please contact your local Neighbourhood Team on 0300 373 3000.

Resident meetings

We’ll be trialling holding our resident meetings virtually using Microsoft Teams. You will receive further information of any meeting planned in your area. Please look out for details on your notice board, emails and text messages from us about it. To ensure you don’t miss out, please contact us on 0300 373 300 to update your details so we have your current mobile number and email address.

Anti-social behaviour (ASB) investigations

We will continue to investigate ASB you report to us. In the first instance, our neighbourhood officers will try to resolve the issue over the phone. Where applicable, we’ll visit your estate, neighbourhood or scheme where the ASB is taking place to assess the situation.

With the ongoing social restrictions related to coronavirus, we would like to encourage patience and tolerance towards your neighbours as we all spend more time at home. We ask everyone to be mindful of their neighbours, particularly around noise levels during the day and into the evening. Please remember that some noise, such as from children playing, would generally not be classed as anti-social behaviour (ASB). If the behaviour is persistent* during the day or during the night-time**, and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, please contact us for a diary log.

*'Persistent' means the disturbance lasts for continuous periods of over 30 minutes a day for at least five days within one week.

**Night-time is after 11pm and before 7am.

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