Have an eye for detail? Join the Readers Group!
14 September 2020
Every year we send a variety of information to residents such as service updates, housing information and updates about their home in the form of letters, emails, leaflets and newsletters. We want to make sure the information we give to residents is clear and easy to understand and we admit that we don’t always get it right. You can help us to improve how we communicate with residents by joining the Readers Group!
As a member of the Readers Group, you’ll get to read some of our leaflets, brochures and service update letters before we send them to residents and tell us how you think we can improve the way we communicate. You’ll be looking for any mistakes or jargon, deciding if our messages are clear and written in plain English. You’ll also get to assess and comment on the tone of voice we use.
What’s great about the Readers Group is that you can fit it around your schedule. It’s a flexible role but we ask you to do at least two tasks a year, with each one taking no more than two hours. You’ll need to have an eye for detail and be able to meet the deadlines we set for you as it’s important we get information out to residents as soon as we have it.
What’s in it for me?
- Complete a specialist training course centred on Customer Service and Written Language, including content Mary Gober International Ltd.
- Gain valuable insight and experience into us as an Organisation.
How do I join the Readers Group?
There’s no deadline to join the Readers Group as we accept members all year round. We do have a great project coming up and if you join by 1 November you’ll get the opportunity to be part of it. If this sound just right for you or you would like more information, contact our Resident Engagement team at email@example.com or complete our online get involved form and we'll be in touch.