NEW CUSTOMER ENGAGEMENT PANELS: We recently announced our new SNG customer framework, with new opportunities for customers to help improve our services and hold us to account. We’re now looking for customers to be a part of our new Customer Influence Panel and our new Scrutiny Panel. Click here to find out more about the new panels, and apply to join by 22 September.

FACEBOOK : Our Facebook accounts for Network Homes and Network Homes sales have been compromised. We’re doing everything we can to liaise with Facebook and resolve this issue. Until then, please do not use our Facebook accounts to contact us and ignore any messages or posts you receive from our Facebook accounts.

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We're out and about checking buildings

15 April 2024

Customers might spot our colleagues and volunteers out and about in their area doing checks on buildings. We’ll be visiting larger blocks/flats as part of our Big Building Check on Friday 19 April 2024.

We’re doing this so we can:

  • Inspect your buildings
  • Check for any communal repairs that may need to take place
  • Focus on the standard of cleaning and grounds maintenance as well as communal areas.

On the day of your property check, we may need your help to access to your building. A staff member, who will be wearing ID, may ring your building door entry system (buzzer) and explain that they are from SNG and are there to carry out a building check. Please let them into the building so that they can complete the inspection.

SNG colleagues, Board Members and fellow residents (who take part in our involvement activities) will be carrying out the checks. If you want to verify that it is in fact someone from SNG who wishes to gain access to your building, please contact our Customer Services.

Your cooperation will ensure that both checks run as smoothly as possible and will be much appreciated.

We thank you again for your support.

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